What is the "Download video" option?

The Download video option is only available to Magic Pass and Ultimate Pass holders on the Portable North Pole website and PNP mobile app. It allows you to download a video message you've created in High Definition (1080p) on any local device as a keepsake.

Note that is is not possible to download an interactive video or a video that includes a phone call.

NOTE: Due to browser limitations, downloading is not possible on the Safari browser. We recommend using Chrome.

The Download video button will appear next to your personalized Santa Video in My Creations. You can download your video on any local device (desktop, laptop, mobile, tablet, etc.) an unlimited number of times!