What is Black Friday at Portable North Pole?
Ho ho ho! Black Friday is the most magical sale of the year at Portable North Pole! For a limited time, you can enjoy an exclusive 50% OFF on our Magic Pass. It unlocks our Premium Santa Videos & Calls and our latest feature: Personalized Bedtime Stories & Calls. Sprinkle extra magic on your loved ones' holiday season! ✨🎄
When does the Black Friday sale start and end?
The holiday cheer starts on November 22nd and wraps up on December 1st. Don’t let the clock strike midnight on these magical savings—grab your deal before it’s gone!
What discount is available during Black Friday?
This Black Friday, we’re gifting you 50% OFF the regular price of the Magic Pass! This special treat is exclusively for first-time subscription buyers (buyers who have not owned a Magic Pass subscription before), so now’s the perfect time to join the festive fun.
Why can’t I access my discount?
If you currently have an active Magic Pass subscription or have had one in the past, this offer may not be available to you, as it’s exclusively for first-time subscription buyers.
Can I use a promo code with the Black Friday discount?
Our Black Friday deal is already the best of the season, so promo codes can’t be combined. Don’t worry—you’re getting the ultimate holiday bargain!
I just bought a package before Black Friday. Can I get a price adjustment?
Santa’s elves are busy working on the current promotion, so purchases made before the sale aren’t eligible for the Black Friday price.
Will my Renewal be at the same Black Friday price?
No, the Black Friday price is a one-time special offer. Renewals will be charged at the regular price.
What if I have purchase issues during the Black Friday sale?
Oh no! If you encounter any hiccups, don’t worry—Santa’s support elves are here to help. Just email us at purchasehelp@ugroupmedia.com, and we’ll make sure everything gets back on track!
Are Black Friday purchases refundable?
All Black Friday purchases follow our standard refund policy. You can review it on our website or contact our support team for more details.
The app isn’t working during the sale. What should I do?
- Make sure you have the latest version of the app
- Make sure you have the latest OS version for your device (Please keep in mind the minimum OS version for the app to run is: iOS 15 or later and Android 7.0 or later)
- Make sure you have at least 1 GB of free space on your device
- Log out of your app session
- Close the app completely
- Restart your device
- Open it again and log in to your session