Submit a request

If you are a Premium user, please sign in to your PNP account, go to the main menu, click on “Support & FAQ”, and return to this page to submit your support request. Click here to sign in: Sign in

About Support

Kinder advent calendar (France and Italy) or Cherry Hill Santa photo Program (USA and Canada) user?
Please sign in to your PNP account, go to the main menu, and click on “Support & FAQ” to submit your support request.

How to Get Customer Support?
At Portable North Pole, we understand how important it is for you to receive the best service and support.

1-Where can I find information before contacting support?
To help you resolve any issues you are experiencing, in our chatbot and our Help Center on our website, you will find articles with helpful information and answers to many of the frequently asked questions you may have. Our chatbot is available 24 hours a day to help you instantly.

2. How can I get personalized support?
If you are a Premium user (users with Magic Passes, Download pass, single video/call purchase, Kinder advent calendar (France and Italy) and Cherry Hill Santa photo Program (USA and Canada)), you get access to personalized support via email through one of our elves, who will guide you and solve your queries in a dedicated manner.

In addition, the Magic Pass offers exclusive benefits that will make your experiences even more magical.

Note: If you are experiencing any inconvenience with your purchase. Santa's elves will be happy to help you. We want to inform you that the email address purchasehelp@ugroupmedia.com is intended exclusively for users who require assistance with purchase-related problems. Check this article


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