Browse our FAQ topics to find your answer
Login & Account
Santa Videos
Santa Calls
Other products and offers
Purchases
- What are the Unlimited Passes?
- Can I personalize video messages for more than one child with a Pass?
- When does my Pass expire?
- How do I redeem a promo code or a voucher?
- Why can't I complete my order?
- What methods of payment do you accept?
- How do I purchase a Video Pass or Magic Pass through the mobile app?
- Product Life Cycle - How long do the video messages remain available in my account?
Technical Help & Security
Contact Support
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