PNP Help Center
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- How can I stop receiving emails from PNP/ How to unsubscribe from the pnp newsletter?
- What if I can't find my purchase or videos from last year?
- Why do I need a PNP account to create videos and calls?
- How do I reset my parental code on the PNP mobile app?
- I'm getting a "Connection problem with North Pole server" error message.
- How do I choose my recipient's name and pronunciation?
- What type of videos offer PNP?
- What are Premium Santa Videos?
- Where can I find the nice list certificate?
- How do I watch my Santa Videos?
- How do I create personalized videos on PNP?
- How do I share my personalized video message?
- What is the Magic Pass+?
- What are the Unlimited Passes?
- Can I buy just one video or call?
- Why do we use PayPal to make a purchase?
- How do I request a refund?
- How do I redeem a promo code or a voucher?
- Why can't I complete my order?
- What methods of payment do you accept?
- How do I purchase a Magic Pass through the mobile app?
- Product Life Cycle - How long do the video messages remain available in my account?
- How to set up your microphone permissions
- Is your PNP site secure and how do you guarantee the privacy of the information provided?
- My call is lost.
- What if the call fails?
- What is a Santa Call?
- What is the Reaction Recorder and how does it work?
- What is in the Kids Corner in the mobile app?
- What is Santa's Village on the PNP website?
- What is the Santa approved Nice List Certificate?