Login & Account

• What if I can't find my purchase or videos from last year?
• Why do I need a PNP account to create videos and calls?
• How do I reset my parental code on the PNP mobile app?

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Santa Videos

• What are Premium Santa Videos?
• How do I watch one of my Santa Videos?
• How do I share my personalized video message?
• What is the "Download video" option?

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Santa Calls

• What is a Santa Call?

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Toys & Gifts Collection

• What is the Toys & Gift Collection?
• Where do I find the code for the Toy video associated with my product?

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Other products and offers

• What is the Reaction Recorder and how does it work?
• What's in the Kids Corner in the mobile app?
• What is Santa's Village on the PNP website?
• What is the Santa approved Nice List Certificate?

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Purchases

• What are the Unlimited Passes?
• Can I personalize video messages for more than one child with a Pass?
• When does my Pass expire?
• Why can't I complete my order?
• What methods of payment do you accept?
• How do I purchase a Video Pass or Magic Pass through the mobile app?
• Product Life Cycle - How long do the video messages remain available in my account?

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Technical Help & Security

• How to set up your microphone permissions
• Having trouble taking photos on the mobile app
• Is your PNP site secure and how do you guarantee the privacy of the information provided?

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