The most magical sale of the year is here!
For a limited time, enjoy up to 50% OFF on our Magic Pass and Magic Pass+ — and get bonus Credits to try our newest interactive features, including Talk to Santa! ✨
• Up to -50% on Magic Pass & Magic Pass+
• Includes bonus Credits (3–10) to use on Personalized Stories & Talk to Santa
• Limited-time holiday offer — grab the magic while it lasts!
What discounts are available this year?
Who is eligible for the Black Friday price?
Can I use a promo code with the Black Friday discount?
I bought just before Black Friday — can I get a price adjustment?
Will my subscription renew at the Black Friday price?
Having issues purchasing during the sale?
Are Black Friday purchases refundable?
The app isn’t working — what should I try?
What is Black Friday at PNP?
Black Friday at Portable North Pole is our biggest celebration of holiday savings!
For a short time, you can unlock half-price access to Santa’s most magical experiences, including:
🎥 Premium Santa Videos
📞 Personalized Santa Calls
📚 Personalized Stories
🎅 Talk to Santa – NEW! (real conversations!)
✨ Plus bonus Credits to explore it all
It’s the perfect moment to sprinkle magic on your loved ones’ holiday season.
What discounts are available this year?
This year’s Black Friday brings our best deals ever:
-50% OFF Magic Pass
Unlock one year of unlimited magic.
-50% OFF Magic Pass+ (5-Year Pass!)
Our longest and most premium subscription — now at an unbeatable intro price.
Bonus Credits included
Eligible users will receive 3 to 10 credits to try:
• Personalized Bedtime Stories
• Personalized Calls
• Talk to Santa — an all-new interactive conversation feature!
Who is eligible for the Black Friday price?
On the mobile apps (iOS / Android):
Discount is available only for new Magic Pass or Magic Pass+ buyers.
On the Website:
All users can take advantage of the Black Friday price.
Can I use a promo code with the Black Friday discount?
The Black Friday discount is already our best offer of the year, so promo codes can’t be combined. You’re already getting the most magical price!
I bought just before Black Friday — can I get a price adjustment?
Since this is a special seasonal promotion, purchases made before the Black Friday sale aren’t eligible for adjustment.
Will my subscription renew at the Black Friday price?
No — the Black Friday discount is a one-time introductory price.
Future renewals will follow the regular yearly or expire after the 5-year period (depending on your Pass).
Having issues purchasing during the sale?
Santa’s elves are here to help!
Just email purchasehelp@ugroupmedia.com and we’ll get everything sorted quickly.
Are Black Friday purchases refundable?
All Black Friday purchases follow our standard refund policy.
You can review it in our Help Center here or contact us if you need assistance.
The app isn’t working — what should I try?
Please make sure to:
Update to the latest app version
Confirm your device meets the minimum OS (iOS 15+ / Android 7+)
Free at least 1 GB of storage
Log out and fully close the app
Restart your device
Log back in and try again