If you are a user who made a purchase that has not been applied to your account, please get in touch with us here at purchasehelp@ugroupmedia.com
Note: Refund requests must follow our official refund process. This article is only about purchases that didn’t appear in your account.
If you need help with this, contact the elves here https://sanoma.portablenorthpole.com/hc/en-us/requests/new
Please note that if you have already contacted the elves through the help center and requested a refund after December 18, your request is in the queue and will not be processed until after Christmas.