I forgot my password. How do I recover it?

If you've forgotten your password, follow these steps:

1. On the mobile app or the website, go to the Log in screen, enter your email, and select Confirm Email (on the website) or Continue (on the PNP mobile app).
2. Select Forgot Password.
3. On the website, double check that your email is correct, and select Retrieve your password.
4. The Postationists will send a link to your email address that will allow you to update your password and log in again. Once you receive the email, simply follow the instructions to reset your password.

Remember, if you want to reset your password at any time, go to My Account and select Modify Password.

NOTE: If you don’t see an email after a few minutes, make sure to check your spam folder, or repeat the steps in case you entered the wrong email address.

If you have forgotten what email you used to create your PNP account, please check your inbox for any emails from PNP. Failing this, please contact the elves HERE for help.


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