Login & Account

Login & Account

• How can I stop receiving emails from PNP/ How to unsubscribe from the pnp newsletter?
• What if I can't find my purchase or videos from last year?
• Why do I need a PNP account to create videos and calls?
• How do I reset my parental code on the PNP mobile app?
• I'm getting a "Connection problem with North Pole server" error message.
• Trouble Logging In with Facebook Connect? Here's How to Regain Access

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My Creations

• What is My Creations and what can I do in this section?
• I'm having trouble watching the Santa video that was sent to me.
• I can't watch my videos on the app.
• Video Archives

My Recipients

• How do I choose my recipient's name and pronunciation?
• How do I request a new name and pronunciation? (step-by-step)
• What can I do in the My Recipients Section?
• What is a Recipient?
• How do I create a Recipient?
• How do I edit a recipient?

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