Login & Account

Login & Account

• What if I can't find my purchase or videos from last year?
• How do I reset my parental code on the PNP mobile app?
• I'm getting a "Connection problem with North Pole server" error message.
• How can I stop receiving emails from PNP/ How to unsubscribe from the pnp newsletter?
• Trouble Logging In with Facebook Connect? Here's How to Regain Access
• What is a parental code?

See all 13 articles

My Creations

• What is My Creations and what can I do in this section?
• I'm having trouble watching the Santa video that was sent to me.
• I can't watch my videos on the app.
• Video Archives

My Recipients

• How do I choose my recipient's name and pronunciation?
• How do I request a new name and pronunciation? (step-by-step)
• What can I do in the My Recipients Section?
• What is a Recipient?
• How do I create a Recipient?
• How do I edit a recipient?

See all 7 articles