While using the PNP mobile app, this error message may appear for several reasons:

1. The device you are using is not compatible with the PNP app. You can check compatibility HERE.
2. Your internet connection was interrupted, or is weak. You can check your connection speed HERE. A good download speed is at least 25 Mbps, and a good upload speed is at least 3 Mbps.
3. A connection error occurred with the PNP server, or Maintenance was being done. Please try again after a short time.

If the error continues, please try logging in to the PNP website (www.portablenorthpole.com) using the same PNP account.

If you still cannot access your account on the PNP website, please contact the elves HERE, and let them know all of the steps you've tried.