For users with a lock on their devices, your parental code is the same as the lock on your phone. This could be a passcode, a pattern, a fingerprint, or facial recognition. You can reset the parental code by changing your lock on your phone.
For anyone without a lock on your phone, in order to reset your parental code, you will need to uninstall and reinstall the PNP mobile app.
For Android users, please find the PNP mobile app in your Settings > App menu, and clear the app data before uninstalling.
We didn't want to make it too easy for kids to figure out how to reset it. Once you log back in you will still have access to your account and everything you've made, but you will be asked to set up a new parental code.