What are the Unlimited Passes?
The Video Pass is a subscription that gives you unlimited access to Premium videos. It includes special video features, such as the Reaction Recorder.
The Magic Pass is a subscription that offers the same benefits as the Video Pass, and also includes:
- Choose your own adventure videos
- The multi-device scenarios (call included in the video)
- Unlimited calls and video calls
- Downloads of all Santa Videos in 1080 HD
- Extras in the Kids Corner
- All Premium personalized video messages, old and new, can be watched online as long as your Pass is active
The Ultimate Pass gives you everything the Magic Pass does, but lasts for 10 years.
The Download Pass allows you to download your videos before they expire.
The Dance Pass unlocks all the difference dances in the Elves' Dancing game on the PNP mobile app.
How do subscriptions on the PNP website work?
Subscriptions and purchases on the PNP website are managed through Paypal as a service provider.
You can see the status of your subscription in your Billing history, and make changes to it in your My account section. Find both of these sections by selecting your name in the top right of the page.
If you made your purchase through your own Paypal account, you can find the instructions for managing your purchases and subscriptions through your Paypal account HERE.
How do subscriptions on the PNP mobile app work?
What is the Dance Pass?
The Dance Pass unlocks all of the extra dances in the Elves Dancing game on the PNP mobile app. This is a great option if you want to unlock the dances but not purchase a Magic Pass.
Gifts for friends
Buy a video or a call for your friends and family with our Gift passes. Available on the PNP website only.
Find the different options HERE.
After purchase, you will receive the number of codes you purchased in an email. Share these codes to gift a personalized Santa message with your friends.
What is the Download Pass?
The Download Pass is an option available for free users, or those who have purchased a single video or call, who want to download their videos before they expire on February 1st without paying the full cost of a Magic Pass.
Purchasing the Download Pass unlocks the download option for all of your videos, and you can download as many as you would like until February 1st. As of February 1st, the free videos will expire and no longer be available, so be sure to download them before this day.
You can purchase the Download Pass HERE.
What is the Ultimate Pass?
An Ultimate Pass offers everything a Magic Pass does every year and is active for a period of 10 years after purchase. An Ultimate Pass purchased in 2021 will expire on September 30, 2031.
Please keep in mind that accounts that haven’t been accessed for a period of 26 months will expire, and everything on the account is lost. This means your Ultimate Pass will be cancelled if you have not accessed your account for at least 26 months. So make sure to login at least once every 2 years!
At any given time we reserve the right to update or modify any of our product packages, including the options available in a Magic Pass.
Can I buy just one video or call?
Yes, you can purchase just one video or call scenario!
If you purchase a single video scenario, for example, Your Big Book, you will then be able to make as many versions of this video as you would like.
If you purchase a single call, you will be able to create that call and place it one time successfully.
Why can't I see any products in the My Creations sections after a purchase?
When you unlock any videos or calls, you then have to create that product before it will show up in My Creations.
You can go to the Videos or Calls sections to see what you have unlocked and then continue to personalize them from there.
What is the early Magic Pass offer?
Between approximately October 1st and November 25th, PNP offers bonuses that makes Christmas come a little earlier than usual!
Only during this period, Magic Passes and Ultimate Passes include a printable Santa-Approved PNP Certificate, rewarding your child's good behaviour throughout the year. This rare certificate is available for each video you create during the holiday season!
What's more, any purchase of a Magic Pass or Ultimate Pass during this time gives you access to our first name guarantee. Learn more HERE.
You didn't find the answer or solution you were looking for in our FAQ?Ask the elves!