What are the Unlimited Passes?
The Video Pass is a subscription that gives you unlimited access to Premium videos. It includes special video features, such as the Reaction Recorder.
The Magic Pass is a subscription that offers the same benefits as the Video Pass, and also includes:
- Choose your own adventure videos
- The multi-device scenarios (call included in the video)
- Unlimited calls and video calls
- Downloads of all Santa Videos in 1080 HD
- Extras in the Kids Corner
- All Premium personalized video messages, old and new, can be watched online as long as your Pass is active
The Ultimate Pass gives you everything the Magic Pass does, but lasts for 10 years.
The Download Pass allows you to download your videos before they expire.
The Dance Pass unlocks all the difference dances in the Elves' Dancing game on the PNP mobile app.
How do subscriptions on the PNP website work?
Subscriptions and purchases on the PNP website are managed through Paypal as a service provider.
You can see the status of your subscription in your Billing history, and make changes to it in your My account section. Find both of these sections by selecting your name in the top right of the page.
If you made your purchase through your own Paypal account, you can find the instructions for managing your purchases and subscriptions through your Paypal account HERE.
How do subscriptions on the PNP mobile app work?
What is the Dance Pass?
The Dance Pass unlocks all of the extra dances in the Elves Dancing game on the PNP mobile app. This is a great option if you want to unlock the dances but not purchase a Magic Pass.
Gifts for friends
Buy a video or a call for your friends and family with our Gift passes. Available on the PNP website only.
Find the different options HERE.
After purchase, you will receive the number of codes you purchased in an email. Share these codes to gift a personalized Santa message with your friends.
What is the Download Pass?
The Download Pass is an option available for free users, or those who have purchased a single video or call, who want to download their videos before they expire on February 1st without paying the full cost of a Magic Pass.
Purchasing the Download Pass unlocks the download option for all of your videos, and you can download as many as you would like until February 1st. As of February 1st, the free videos will expire and no longer be available, so be sure to download them before this day.
You can purchase the Download Pass HERE.
How do I redeem a promo code or a voucher?
On the PNP website:
- Go to www.portablenorthpole.com/vouchers and log in using your email and password combination, or by connecting with Facebook or Google.
- Enter your voucher code and select Submit.
On the PNP Android mobile app:
- Go to the Parents corner.
- Select the settings gear in the top right corner.
- Select Special Code.
- Enter your voucher code and select OK.
Why can't I complete my order?
Only Visa or MasterCard credit cards, a valid PayPal account, or the PayPal Guest pay options are accepted. No other payment cards such as Visa Debit, American Express, Discovery card or other methods will work.
If you're unable to complete your payment with one of these options, please try again with another payment method if you can. Otherwise, please contact your bank or PayPal to verify that there are no issues with your payment method.
If you are trying to complete an order using a valid payment method, contact the elves HERE and describe the issue. The elves are happy to be of assistance!
What methods of payment do you accept?
On the PNP website, the methods accepted are credit card (VISA, MasterCard) and Paypal.
NOTE: PayPal is a recognized online payment service. All data supplied to PayPal is securely encrypted. If you choose to pay via PayPal, you will be offered additional options (if you create a new PayPal account).
Options include bank account payments and additional credit cards, depending on your location.
On the PNP mobile app, payment is made through the iTunes App Store, the Google Play store, the Huawei AppGallery, or the Amazon Appstore.
Can we do better? Let us know how here.
How do I purchase a Video Pass or Magic Pass through the mobile app?
In the Parents Corner, open the Videos or Calls sections and select Get One or Get All at the top of the page.
Select which offer you would like to purchase, and follow the onscreen prompts provided by iTunes, Google Play, Huawei, or Amazon to confirm your purchase.
Your purchase will be applied to your account and you can start personalizing videos and/or calls!
Product Life Cycle - How long do the video messages remain available in my account?
Every PNP item on your account is displayed under the year it was created in the My Creations section.
Videos from a previous year can be watched with an active Magic Pass or Ultimate Pass.
If you have an active Magic Pass, Ultimate Pass, or Download Pass you may also download your video and save your videos before your pass expires.
Products lifecycle rules are described HERE.
How to re-enable your PNP subscription
If your subscription was bought on the PNP website, you can re-enable the auto renewal in the same place you turned it off:
1. Log in to your PNP account on the website
2. Go to My Account
3. At the bottom of the page, click the button to renew your subscription
You didn't find the answer or solution you were looking for in our FAQ?Ask the elves!