Reaction Recorder

  • What is the Reaction Recorder and how does it work?

    The Reaction Recorder is a feature that captures your child's look of amazement the first time they watch their video message from Santa! Once the recording is done, the elves save it as a video and store it in My Creations for you to view anytime.
    NOTE: This feature is only available with an active Video or Magic Pass and requires permission to use your device's camera and microphone.

    To use the Reaction Recorder:
    1. In the Parents Corner of the PNP mobile app or on the website (using Google Chrome), Go to My Creations > My Videos.
    2. Select the Santa Video you want to show your recipient.
    3. Select the Reaction Recorder icon (a video camera).
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done and processed, go to My Creations > My Videos to view it.

    We also have a video showing the steps above.

    Read the Article >

  • What devices are compatible with the Reaction Recorder?

    You can use the Reaction Recorder on our website if you use the Google Chrome browser.

    Any mobile device that supports the 2019 version of the PNP app should be able to run the Reaction Recorder.

    The PNP application works on Android 5.0 and up, and on iOS 11 and up. You'll always want to make sure that the PNP app is up to date. You can find more information about compatibility HERE.

    Read the Article >

  • Can I save my reaction recording on my smartphone?

    Of course! You can save your recordings in your camera roll and view them anytime.

    To save your reaction recording:
    1. Go to My Creations > My Videos.
    2. Select the video that you want to save.
    3. In the My Recording window, select Download recording. Wait a few minutes for it to download.

    Your recording will appear in your device's camera roll or album. On a computer it will appear in your downloads folder.

    Please Note that due to browser limitations, downloads do not work on the Safari browser. We recommend Chrome.

    Read the Article >

  • How do I use the Reaction Recorder?

    NOTE: This feature is only available with an active Video, Magic or Ultimate Pass and requires permission to use your device's camera and microphone. Your mobile device must have a front facing camera and your computer must have a microphone and camera.

    To use the Reaction Recorder:
    1. In the Parents Corner of the PNP mobile app or on the website using Google Chrome, Go to My Creations > My Videos.
    2. Select the Santa Video you want to show your recipient.
    3. Select Reaction Recorder.
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done, go to My Creations > My Videos to view it.

     We also have a video showing the steps above.

    Read the Article >

  • How do I save the reaction recording?

    At the end of the Santa Video, the recording stops automatically. You will be asked whether you would like save the recording.

    To save your recording:
    1. When the dialogue text appears, select Save.
    2. Wait for the elves to prepare your recording.

    After a few minutes, your recording will appear in My Creations > My Videos.

    To avoid using up a lot of mobile data, the elves recommend connecting to Wi-Fi before using the Reaction Recorder.

    Read the Article >

Contact Support

You didn't find the answer or solution you were looking for in our FAQ?

Ask the elves!