Reaction Recorder

  • What is the Reaction Recorder and how does it work?

    The Reaction Recorder is a feature that captures your child's look of amazement the first time they watch their video message from Santa! Once the recording is done, the elves save it as a video and store it in My Creations for you to view anytime.

    NOTE: This feature is only available with an active Video Pass, Magic Pass, or Ultimate Pass and requires permission to use your device's camera and microphone.

    To use the Reaction Recorder:
    1. In the Parents Corner of the PNP mobile app or on the website (using Google Chrome), go to My Creations > Videos.
    2. Select the Santa Video you want to show your recipient.
    3. Select the Reaction Recorder icon (a video camera).
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done and processed, go to My Creations > Videos to view it.

    NOTE: The reaction recorder cannot be used on videos with interactive options, or those that include a call.

     

    We also have a video showing the steps above.

    Read the Article >

  • What devices are compatible with the Reaction Recorder?

    You can use the Reaction Recorder on our website if you use the Google Chrome browser.

    Any mobile device that supports the 2021 version of the PNP app should be able to run the Reaction Recorder.

    The PNP application works on Android 7.0 and up, and on iOS 13.2 and up. You'll always want to make sure that the PNP app is up to date. You can find more information about compatibility HERE.

    Read the Article >

  • How do I use the Reaction Recorder?

    NOTE: This feature is only available with an active Video Pass, Magic Pass or Ultimate Pass and requires permission to use your device's camera and microphone. Your mobile device must have a front facing camera and your computer must have a microphone and camera.

    To use the Reaction Recorder:
    1. In the Parents Corner of the PNP mobile app or on the website using Google Chrome, go to My Creations and open the Videos section.
    2. Select the Santa Video you want to show your recipient.
    3. Select Reaction Recorder.
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done, go to My Creations and find it in the Videos section to view it.

    NOTE: The reaction recorder cannot be used on videos with interactive options, or those that include a call.

     We also have a video showing the steps above.

    Read the Article >

  • How do I save the reaction recording?

    At the end of the Santa Video, the recording stops automatically. You will be asked whether you would like save the recording.

    To save your recording:
    1. When the dialogue text appears, select Save.
    2. Wait while your locally recorded part of the video uploads to our servers.
    3. Wait for the system to prepare your recording.

    After processing, your recording will appear in My Creations in the Videos section.

    To make sure that the upload goes smoothly, follow these tips:
    1. Do not close the PNP app or website.
    2. Make sure you do not lose your internet connection.

    NOTE: To avoid using up a lot of mobile data, the elves recommend connecting to Wi-Fi or a wired connection before using the Reaction Recorder.

    Read the Article >

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