Other products and offers

PNP Partners

  • Scene to Believe

    Book a visit with Santa at a Scene to Believe operated shopping center and you will receive a code that will unlock a FREE invitation phone call from PNP's Santa, and a follow up video after your visit!


    Click on the link included in your booking confirmation email to start personalizing your FREE phone call from Santa.


    To redeem your code, simply click on Special Code at the bottom of the page, or if you are using the app, select the Menu drop down and click on Redeem gift card or code.

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  • Sealed by Santa

    When purchasing a PNP letter kit, you get an exclusive video message from Santa about sending your child's letter!


    Along with any other SBS letter purchase, you will receive an unlimited access to our trial videos!


    To redeem your code, just click on Special Code at the bottom of the page, or if you are using the app, select the Menu drop down and click on Redeem gift card or code.


    Look for your special code in your purchase confirmation email from Sealed by Santa.


    Click on the link below to get your own letter kit!
    *https://www.sealedbysanta.com/ *

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Reaction Recorder

  • What is the Reaction Recorder and how does it work?

    The Reaction Recorder is a feature that captures your child's look of amazement the first time they watch their video message from Santa! Once the recording is done, the elves save it as a video and store it in My Creations for you to view anytime.

    NOTE: This feature is only available with an active Video Pass, Magic Pass, or Ultimate Pass and requires permission to use your device's camera and microphone.

    To use the Reaction Recorder:
    1. In the Parents Corner of the PNP mobile app or on the website (using Google Chrome), go to My Creations > Videos.
    2. Select the Santa Video you want to show your recipient.
    3. Select the Reaction Recorder icon (a video camera).
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done and processed, go to My Creations > Videos to view it.

    NOTE: The reaction recorder cannot be used on videos with interactive options, or those that include a call.

     

    We also have a video showing the steps above.

    Read the Article >

  • What devices are compatible with the Reaction Recorder?

    You can use the Reaction Recorder on our website if you use the Google Chrome browser.

    Any mobile device that supports the 2021 version of the PNP app should be able to run the Reaction Recorder.

    The PNP application works on Android 7.0 and up, and on iOS 13.2 and up. You'll always want to make sure that the PNP app is up to date. You can find more information about compatibility HERE.

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  • How do I use the Reaction Recorder?

    NOTE: This feature is only available with an active Video Pass, Magic Pass or Ultimate Pass and requires permission to use your device's camera and microphone. Your mobile device must have a front facing camera and your computer must have a microphone and camera.

    To use the Reaction Recorder:
    1. In the Parents Corner of the PNP mobile app or on the website using Google Chrome, go to My Creations and open the Videos section.
    2. Select the Santa Video you want to show your recipient.
    3. Select Reaction Recorder.
    4. Follow the steps to watch and record the reaction of your child.
    5. Once the recording is done, go to My Creations and find it in the Videos section to view it.

    NOTE: The reaction recorder cannot be used on videos with interactive options, or those that include a call.

     We also have a video showing the steps above.

    Read the Article >

  • How do I save the reaction recording?

    At the end of the Santa Video, the recording stops automatically. You will be asked whether you would like save the recording.

    To save your recording:
    1. When the dialogue text appears, select Save.
    2. Wait while your locally recorded part of the video uploads to our servers.
    3. Wait for the system to prepare your recording.

    After processing, your recording will appear in My Creations in the Videos section.

    To make sure that the upload goes smoothly, follow these tips:
    1. Do not close the PNP app or website.
    2. Make sure you do not lose your internet connection.

    NOTE: To avoid using up a lot of mobile data, the elves recommend connecting to Wi-Fi or a wired connection before using the Reaction Recorder.

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Kids Corner (PNP Mobile App only)

  • What is in the Kids Corner in the mobile app?

    This is every elf's favorite section!

    The Kids Corner has 7 neat sections that are safe for your child to explore:

    1. Santa's Messages: Your child can watch the personalized videos you've created for them.

    NOTE: Back in the Parents Corner, choose a video in My Creations and then select Visible in the Kids' Corner.

    2. Singing Lessons: Sing along with Mrs. Claus
    3. Stories read by Mrs. Claus
    4. Dancing game: Can you keep up with the elves' moves?
    5. Bedtime stories read by Santa
    6. Advent Calendar: (Magic Pass needed) each day leading to Christmas your child will get a new magic moment video by opening the day's door.
    7. Memory Game: You child can test and train their memory skills.

    Unlock everything with a Magic Pass or Ultimate Pass!

    Access to the Parents Corner is protected by a parental code, which prevents the child from discovering the making behind the magic!

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  • How do I make sure my child cannot access the Parents corner?

    When you first install the PNP app you will be asked to create a 4 digit Parental code.

    This code will be needed every time you want to go from the Kid's Corner to the Parent's corner, so make sure that your child cannot guess the code.

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Santa's Village

  • What is Santa's Village on the PNP website?

    Santa's Village is home to fun facts, stories, information about the villagers of the North Pole, and more!

    Explore the mythology of Santa's Village with your little ones HERE.

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Santa's Extras and Bonuses

  • What is the Santa approved Nice List Certificate?

    The PNP printable Santa-Approved Nice List Certificate rewards your child's good behavior throughout the year by acting as physical proof that they have made it onto Santa's Nice list!

    The rare certificates are only available with the purchase of a Magic Pass during PNP's exclusive pre-season offer. To download them, find the recipient you want a certificate for in My recipients, and select the certificate image/button.

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  • What is the Activities section and what can I do there?

    This section is where you can find extra downloadable activities from PNP, all year round. Keep an eye out for new activities around different themes and holidays.


    On the PNP Website, the Activities section can be found in the dropdown menu when you click your name in the right hand corner.


    On the PNP App you can find the Activities section in the settings menu from the top menu bar of the Parents Corner.

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  • How do I download my Santa-Approved PNP Certificate?

    You can follow these steps to download the Santa approved Nice List Certificate!

    1. Click on your name at the top of the website, or the menu dropdown on the PNP mobile app and open the My recipients section.
    2. On right corner of the recipient's tile, click Download Certificate. Your certificate should appear in your downloads folder, and you can print it directly from there.

    Please note you must have a Magic Pass (or Ultimate Magic Pass) to have access to the certificate.

    Read the Article >

Contact Support

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