Why can't I upload photos/pictures on my iPhone or iPad?

Due to some issues with iOS 11 and the way that photos are being handled on iOS devices, some users may have trouble uploading photos to PNP. We can suggest the following options to help fix the problem

  • Uninstall and reinstall the PNP app, make sure you're on the newest version.
  • Make sure that you have the most recent OS version for your phone installed.
  • Make sure that your photo is on your device's local storage, and not in cloud storage. If possible take the photo with your camera instead of picking from an album.
  • Try the same photo again, some users have had success the second or third time they have tried the same photo.
  • Try a different photo.

If this doesn't work, you will need to go to portablenorthpole.com to create your video, but once it is made you will be able to access it in the PNP app. If nothing listed above works, please contact us HERE.


Can we do better? Let us know how here.