How do I view or update my PNP account information?

Step 1: Sign in to your account

1. Open the PNP app.
2. Tap the Profile icon in the top-right corner.
3. Sign in using the same method you used when creating your account:

• Continue with Google
• Continue with Facebook
• Continue with Email

Step 2: Open your account settings

1. Tap the Profile icon again.
2. Tap your Username.

You will now see the different sections available in your account.

My Profile

In the My Profile section, you can:

• Change your first name
• Update your email address
• Select your preferred language for newsletters and promotional emails

To make changes:

1. Tap Edit Profile.
2. Update the information you would like to change.
3. Tap Save Changes.

✨ Important: If you update your email address, you'll need to confirm the change using your current email address before the new email becomes active.

Marketing Preferences

In this section, you can choose whether you'd like to receive:

• Emails about PNP products and special offers
• Push notifications about PNP products and special offers

Simply turn each option ON or OFF according to your preference.

Parental Code

The Parental Code helps protect certain areas of the app to keep the magic for the little ones.

From the Parental Code section, you can:

• Create a new 4-digit parental code
• Change your existing parental code
• Remove the parental code completely

Delete Account

If you no longer wish to use PNP, you can permanently delete your account.

✨ Important: Deleting your account cannot be undone. Once deleted, your account information, videos, and associated content cannot be recovered.
 

Step 1: Sign in to your account

1. Go to www.portablenorthpole.com
2. Click Log In in the top-right corner.
3. Choose the login method you used when creating your account:
   • Continue with Google
   • Continue with Facebook
   • Continue with Email

Signing in with Email

PNP now uses a secure Magic Link login system instead of passwords.

If you are signing in with email, please follow the steps in this article:

How Do I Log into PNP Without a Password?

Step 2: Open your account settings

1. Click your username in the top-right corner.
2. Select My Account.

You will now see several sections where you can manage your account.

My Profile

In the My Profile section, you can:

• Change your first name
• Update your email address
• Select your preferred language for newsletters and promotional emails

To make changes:

1. Click Edit Profile.
2. Update the information you would like to change.
3. Click Save Changes.

✨ Important: If you change your email address, you'll need to confirm the request from your current email address before the update is completed.

Subscription & Billing

In this section, you can:

• Check whether you have an active subscription
• View your available Credit balance
• Review your billing history
• Manage your subscription renewal settings

✨ Note: You will only be able to manage the automatic renewal settings here if your subscription was purchased directly through the PNP website using a debit or credit card.

Marketing Preferences

In this section, you can choose whether you'd like to receive:

• Emails about PNP products and special offers
• Push notifications about PNP products and special offers

Simply turn each option ON or OFF according to your preference.

Delete Account

If you no longer wish to use PNP, you can permanently delete your account.

✨ Important: Deleting your account cannot be undone. Once deleted, your account information, videos, and associated content cannot be recovered.