If you're downloading from the website the video appears in your downloads folder unless otherwise specified.
On our mobile app on Apple devices, the file should download into your photo library.
On our mobile app on Android, the file should download into your photo library or to your downloads folder.
If you can't find your video yet it might be because
1. The device you are using is not compatible with the PNP app. You can check compatibility HERE.
2. Your internet connection was interrupted or is weak. You can check your connection speed HERE. A good download speed is at least 25 Mbps, and a good upload speed is at least 3 Mbps.
3. A connection error occurred with the PNP server, or Maintenance was being done. Please try again after a short time.
Where was my personalized video downloaded?
