The Download video option is only available to Magic Pass and Ultimate Pass holders on the Portable North Pole website and PNP mobile app. It allows you to download a video message you've created in High Definition (1080p) on any local device as a keepsake.

NOTE: Due to browser limitations, downloading is not possible on the Safari browser. We recommend using Chrome.

The Download video button will appear next to your personalized Santa Video in My Creations. You can download your video on any local device (desktop, laptop, mobile, tablet, etc.) an unlimited number of times!

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With a Magic Pass, you can download your video as many times as you please.

Just go to My Creations > My Videos and click Download Video, and your video will download onto your computer or mobile device.

NOTE: Due to browser limitations, downloading is not possible on the Safari browser. We recommend using Chrome.

If you're experiencing problems downloading your video, you can try refreshing the page and clicking the Download video button again.

In some cases, you will need to right click on the download option and select Save link as or Download Linked File As. This will give you an option to name the file, and choose where to save it.

If you still can't download your video, contact the elves for support HERE.

Please see an example below:

Can we do better? Let us know how here.

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Free Videos are deleted after a short period of time and Premium Santa Videos are archived; but downloading your videos will allow you to revisit fond memories and enjoy your videos until the end of time!

The elves would also like to point out that by using this feature, you can:
1. Keep your videos in MP4 format on any local device.
2. View your videos at any time, even when you are offline.
3. Copy the file to a DVD, USB, or any storage device, to preserve your Christmas memory long after it ceases to be available on Portable North Pole.
4. Publish it on your own website, blog, YouTube channel, etc.
5. View it in widescreen format on your TV.

Plus, the outstanding quality of downloaded videos makes Santa's Village appear all the more magical...

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Personalized video messages are downloaded in mp4 format with the following specifications:
Resolution: 1920 x 1080
Video: H264, 24 FPS
Audio: AAC, 48khz, Stereo (L/R)
Data rate: +/- 3Mbit/s

The format will work on most computers, laptops, tablets, and smartphones. If you don't have a media player that supports this format, the Invengineer elves recommend downloading the following free player on your computer: http://www.videolan.org/vlc/index.html

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If you're downloading from the website, it depends on your browser settings. If the path wasn't specified, the video usually appears in your downloads folder.

On our mobile app on Apple devices, the file should download into your photo library.

On our mobile app on Android, the file should download into your photo library or to your downloads folder.

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