I can't watch my videos on the app.

Make sure you're logged in to the same PNP account you used to create your Santa Videos. The video messages you created should appear in My Creations.


You can check which account you are logged in to by checking My Account. Make sure this is the same address you receive PNP emails at.

If your video has been loading for longer than 1 hour, please contact the elves for support HERE.