My Creations

  • What is My Creations and what can I do in this section?

    My Creations is where you can find all of your videos and calls. It contains everything you have created on the PNP website or mobile app.

    Here you can watch, share, or edit your videos and calls and download your videos if you have a Magic Pass, Ultimate Pass or a Download Pass.

    NOTE: On the website, only a certain number of creations will load at once. If you don't see all of your videos, just scroll down to the bottom of the page to load more.

     

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  • I'm having trouble watching the Santa video that was sent to me.

    If you can't view your video message once you've received it, we recommend you try the following:

    1. Restart your phone or computer to see if this solves the issue.
    2. Make sure you are connected to the Internet. You'll need it to access your video.
    3. Make sure you have the latest version of one of PNP's supported browsers (Edge, Google Chrome, Mozilla Firefox, or Apple Safari).

    Note that PNP does not support Internet Explorer.

    4. Make sure you don’t have a firewall or antivirus program that is blocking PNP.
    5. Make sure your browser’s cache is cleared (click HERE to learn how to clean your cache).
    6. Your internet connection might be too slow. If this is the case, it may take a long time to view your video. It is strongly recommended to use a high-speed internet.

    You can check your internet speed HERE, if it below 10 mbps we cannot guarantee that videos will play correctly.

    If you are still having trouble, contact the elves by clicking HERE. Be sure to describe the problem and make sure you send them the URL (the address at the top of your browser) of the Santa Video you are having trouble viewing.

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  • I can't watch my videos on the app.

    Make sure you're logged in to the same PNP account you used to create your Santa Videos. The video messages you created should appear in My Creations.

     

    You can check which account you are logged in to by checking My Account. Make sure this is the same address you receive PNP emails at.



    If your video has been loading for longer than 1 hour, please contact the elves for support HERE.

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  • Video Archives

    On January 1st each year, all videos created in the previous year are archived.

    All your videos (with the exception of Free Videos) from previous years can be accessed in My Creations if you have an active Magic Pass or Ultimate Pass.

    NOTE: On the website, only a certain number of creations will load at once. If you don't see all of your videos, just scroll down to the bottom of the page to load more.

    All free videos are deleted on February 1st, except for free birthday videos which are deleted 30 days after the birthday.

     

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Contact Support

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