I'm not able to view my video messages on the PNP mobile app.

Make sure you're logged into the same PNP account you used originally to create your Santa Videos. The video messages you created should appear in My Creations.

You can check which account you are logged in to by checking My Account. Make sure this is the same address you receive PNP emails at.

If your video has been loading for longer than 1 hour, please contact the elves for support HERE.