We are very sorry that your experience was not as magical as we had hoped. The North Pole elves will gladly help you if you want a refund.
To submit your request, please sign in to your PNP account, go to the main menu, click “Support & FAQ”, and return to this page, then click on "Submit a request" at the top of the page.
Click here to sign in: Sign in
Before requesting your refund, please note the following:
-If your purchase was made through iTunes, it is impossible for us to issue a refund, as all Apple customer billing is handled by iTunes directly, if you would like to request a refund from iTunes, you can contact them here.
- Request within ten days of purchase.
- You have not made more than three videos or one call
- You have not downloaded any video
-Attach your proof of purchase showing your transaction ID, date and address, and email that you made the purchase.
-If you forgot to cancel the automatic renewal of your subscription, you can request a refund, as long as you meet the above requirements.