We’re truly sorry that your experience didn’t turn out as magical as we had hoped. Our North Pole elves are here to help! If you’d like to request a refund, follow these simple steps:
- Sign in to your PNP account (you can sign in here)
- Go to "Support & FAQ": Click on your name in the top right corner of the main menu to open the Help Center page
- Click "Submit a Request" at the top of the Help Center page
Before requesting your refund, here are a few important things to keep in mind:
- Refund eligibility: Refunds must be requested within 10 calendar days of your purchase and before December 20th
- For purchases made on iTunes: Refunds are handled directly by Apple. Sadly, we’re unable to process these requests. You can contact Apple for assistance here.
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Usage limits: Refunds cannot be issued if:
- You’ve created more than three videos or one call
- You’ve downloaded a video
- Provide proof of purchase: Include your transaction ID, date, and billing address when submitting your request
- Content removal: If your refund is approved, you must stop using the content, delete any copies you have, and confirm in writing that this has been done
- Feedback request: To help us improve, we may ask you to provide feedback about your experience and let us know why the content didn’t meet your expectations
Lastly, our payment processor will only issue refunds to the same account used for the original payment. Refunds may include deductions for taxes or processing fees, depending on the payment processor's policies.
Note: Refunds may only be issued if you are not satisfied with the Content you purchased from our PNP Site. In such cases, and at our reasonable discretion, we may credit your payment account with a refund, provided you meet the previously mentioned terms.
We hope this helps, and we’re here to make your experience with PNP as joyful as possible! 🎄