We’re truly sorry that your experience didn’t turn out as magical as we had hoped. Our North Pole elves would be more than happy to assist you with a refund request.
To submit your request:
- Sign in to your PNP account (you can sign in here)
- From the main menu (click on your name in the top right corner), select "Support & FAQ" which will open the Help Center page.
- Click on "Submit a request" at the top of the page
Before requesting your refund, please note the following:
- If your purchase was made through iTunes, it is impossible for us to issue a refund, as all Apple customer billing is handled by iTunes directly, if you would like to request a refund from iTunes, you can contact them here
- Request within ten days of purchase
- You have not made more than three videos or one call
- You have not downloaded any video
- Attach your proof of purchase showing your transaction ID, date and address
- If you forgot to cancel the automatic renewal of your subscription, you can request a refund, as long as you meet the above requirements