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    English (US) Български Čeština Dansk Deutsch Ελληνικά Español Suomi Français Magyar Italiano Nederlands Norsk Polski Português (Portugal) Română Slovenčina Svenska
  1. PNP Help Center
  2. Purchases
  3. Billing and Checkout

Billing and Checkout

  • Why Can’t I See My Magic Pass Subscription? (Apple/ iOS)
  • Why do we use PayPal to make a purchase?
  • How do I request a refund?
  • How do I redeem a promo code or a voucher?
  • Why can't I complete my order?
  • What methods of payment do you accept?
  • How do I purchase a Magic Pass through the mobile app?
  • Product Life Cycle - How long do the video messages remain available in my account?
  • Invoices and Taxes
  • How do I contact PNP if I am having purchase issues?
  • How to make an in-app purchase using Google Pay?
  • How to make a purchase within the mobile application using Apple pay?
  • How to re-enable your PNP subscription
  • How do I cancel my recurring Portable North Pole subscription or automatic renewal?
  • Can I cancel or modify my order?
  • What do I do if my transaction is refused?
  • What currencies do you accept?
  • At what point in the purchasing process is my credit card charged?
  • Do I have to pay sales taxes when I buy a pass through the website?
  • How do I make a purchase on the PNP website?
  • How do I apply my purchase of a single video?
  • How do I apply my purchase of a single call?
  • How do I check my purchase details?
  • What are your terms of sale?
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