Billing and Checkout
- Why Can’t I See My Magic Pass Subscription? (Apple/ iOS)
- Why do we use PayPal to make a purchase?
- How do I request a refund?
- How do I redeem a promo code or a voucher?
- Why can't I complete my order?
- What methods of payment do you accept?
- How do I purchase a Magic Pass through the mobile app?
- Product Life Cycle - How long do the video messages remain available in my account?
- Invoices and Taxes
- How do I contact PNP if I am having purchase issues?
- How to make an in-app purchase using Google Pay?
- How to make a purchase within the mobile application using Apple pay?
- How to re-enable your PNP subscription
- How do I cancel my recurring Portable North Pole subscription or automatic renewal?
- Can I cancel or modify my order?
- What do I do if my transaction is refused?
- What currencies do you accept?
- At what point in the purchasing process is my credit card charged?
- Do I have to pay sales taxes when I buy a pass through the website?
- How do I make a purchase on the PNP website?
- How do I apply my purchase of a single video?
- How do I apply my purchase of a single call?
- How do I check my purchase details?
- What are your terms of sale?