Viewing a video message is easy! Just click on the play icon on the video thumbnail in My Creations while you're logged into the website or the PNP mobile app.

You can also view your video by clicking on the link sent to you in the email notification you receive when your video has been created. If someone shared a message with you by email, you can also click the link in the email body to view the message without being logged in.

Don't forget that you can watch your videos no matter where you are by downloading our free PNP mobile app in the App Store (for Apple devices) or GooglePlay (for Android devices).

If you are running into any trouble watching your video, let the team know HERE.

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All videos created on the website are also available in My Creations on the PNP mobile app, since the videos are connected to your account and not the device they are created on.

All your personalized video messages are available on any mobile device or computer. Just install the free PNP mobile app available in the App Store (for Apple devices) and Google Play (for Android devices) and connect to your PNP account.

Once it's installed:
1. Log in using your email and password combination, or by connecting with Facebook or Google.
2. Open the Parents Corner.
3. Go to My Creations > My Videos.
4. Click the Play icon on your Santa Video thumbnail.

Sit back and enjoy the magic!

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Creating a video on the PNP website app is easy!

1. Open the Videos page.
2. Select Create on the video that you want to make, or Get to purchase a video you don't yet have.
3. Fill out all of the form options and complete the process by selecting Create Video.

You will receive an email notification when the elves have finished creating your video and it is ready to watch!

Once the video is completed, you can find it in your My Creations page. From here you can either select on the video directly to watch it, or use the share options.

We also have a video showing the steps above.

 

 

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Creating a video on the PNP mobile app is easy!

1. Open the Parents Corner and select the Videos section.
2. Select Create on the video that you want to make, or Get to purchase a video you don't yet have.
3. Fill out all of the form options and complete the process by selecting Create Video.

You will receive a pop-up notification once the elves have finished creating your video and it is ready to watch!

Once the video is completed, you can find it in your My Creations section. From here you can either select on the video directly to watch it, or use the share options.

We also have a video showing the steps above.

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When you enter a recipient's birthday while making a video you will see an option referring to an automatic birthday video.

By opting in for the automatic birthday video, you will ensure your loved on receives a special personalized message from Santa on their birthday. Not only is this a fan-favorite video, it is also completely Free.

If you would like to opt out of the automatic video, you can enter the recipient's age instead of birthdate. Or you can turn the option off by following these steps:

1. Open the My recipients section:

On the PNP website, select your name in the top right and select My recipients.
Or on the PNP mobile app, open the settings menu in the top bar, and select My recipients.

2. Find the recipient you want to update, and toggle the Free Birthday video off.

NOTE: If the recipient was created without a birthday, you can add one by editing the recipient from this same section.

 

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