Questions or support with your Santa Mall Visit Experience or Photo Packages
If you need to change your photo shoot appointment, haven't received your photos, or are facing any problems related to your purchase(s) or anything related to your Santa Mall Visit, please contact our partner Cherry Hill Programs directly for assistance or submit your request here.
What is PNP- Portable North Pole
PNP - Portable North Pole has been making Christmas magic with personalized videos and calls from Santa for over 15 years. Parents can create a free PNP account and create personalized videos or calls for their children to share with their loved ones.
Why should you create your free PNP- Portable North Pole account?
With a PNP account, you can access various customizable videos to make any occasion more memorable and magical. The premium options are exceptional and can help you create a unique and memorable experience. The benefits include:
Unlocking free videos: You can personalize and share free videos with your loved ones.
Sharing the magic: Share your videos via email or social media through a link.
Annual free birthday video: As a registered member, you receive a personalized free birthday video every year for each registered recipient.
Access to purchase premium videos: With your account, you can purchase our Magic Pas, which offers everything: all the calls and video-call scenarios. Includes also all special multi-device and multi-name videos. Exclusive family video scenario, 1080p HD video downloads, Reaction Recorder, Interactive Gift Tag, All Kids Corner activities (Dancing Elves, Singing with Mrs. Claus, Stories and Bedtime stories, Memory game, and Advent calendar)
How to create your free PNP- Portable North Pole
Creating a PNP account is a simple process with just a few steps. There are different options available that can be very useful. If you're interested in creating an account, you can find the instructions here.
Cherry Hill customers will enjoy 2 special bonuses from PNP:
FREE Pre-Visit Personalized Call: An inviting call before visiting the mall for photos with Santa. Follow a specific PNP link provided in your online booking receipt from Cherry Hill Programs for the pre-visit call.
FREE Post-Visit Personalized Video: A touching video after the Santa photo experience. Follow a specific PNP link provided in 2 places:.
SMS right after your visit with the link to download your photos
Email with photos from Cherry Hill Programs for the post-visit video.
How do you create your call?
- Log in (or register) on the PNP website or app, you can find the instructions here
- Go to https://www.portablenorthpole.com/chp/santavisit and click on create my free call
- Fill in the required fields, and click Create Call.
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Your personalized message will appear in My Creations under the Calls section.
Can I modify my Call/Video once it's completed?
Yes, log in to the PNP website or app.
- Go to My Creations > My Calls/Videos.
- Click the "Edit" button next to the call/video you want to modify.
- To make changes, click "Create" call/video.
- The modified call/video will be updated in My Creations.
How to share your video?
On the PNP website: Find your video in My Creations, select Share. Share on your social networks or send a link via email.
On the PNP mobile app (iOS/Android): Choose the video and select sharing options based on installed apps. Remember to select "recipient" (the child) to keep it link-free.
You can find more information here.
Where to find your Call/Video?
On the PNP website: Access the Calls or Videos page. The unlocked Cherry Hill Program bonus will have priority at the top of the page.
Navigate to the Calls or Videos tab on the PNP mobile app (iOS/Android). The Cherry Hill Program bonus video will be at the beginning of the section.
After you have completed your video, you can find it in "My creations".
Call preview?
Yes, while selecting your call, press the speaker icon to listen to your call preview.
If you experience any issues with your video/call, here are some tips that can help you:
Update the PNP app.
Keep your operating system up to date.
Make sure you have 1 GB of free space on your device.
Log out, close the app, and restart your device.
If after this you have any inconvenience you can contact the elves of the Portable North Pole by writing to this address: cherryhill@portablenorthpole.zendesk.com
Unlock Cherry Hill's holiday magic with PNP and create unforgettable memories. 🎄🌟🎅