Note ⚠️ This article is specifically about deleting your PNP account permanently and removing all personal data. It is NOT about canceling a subscription, stopping auto-renew, or managing a Magic Pass.
This action is irreversible. Deleting your account does not “cancel a subscription” — it removes your account and data (videos, calls, recipients, stories). If you only want to delete a video or a call please see: How do I delete my Santa Video or Santa Call? If you only want to cancel auto-renew or end a subscription, see: Cancel your subscription.
If you want to delete your PNP account and erase your personal data permanently, follow the steps below.
Delete your account on the app
- Open the app and sign in.
- Tap on the profile icon located on the top right hand corner of the screen.
- Tap on your Name - Email Address in the 'User Session' section.
- Scroll down and select Delete account.
- Confirm in the pop-up to permanently delete your account and data.
Delete your account on the website
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Once signed in, click on your Name on the top right corner of the screen.
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Click on My account.
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Scroll down and select Delete account.
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Confirm in the pop-up to permanently delete your account and data.
Can’t access your account? (locked out / old email)
If you can’t sign in but still want to delete the account and data, contact us by submitting a support ticket here. Include the email on the account and an invoice as proof of ownership if any purchases were made.