At Portable North Pole, we want your experience with us to be as magical and stress-free as possible. If you need to cancel your subscription or automatic renewal, the steps will depend on how you originally purchased it—whether through our website or app, or a third-party platform like Apple, Google Play, or PayPal.
Below, we’ve provided a step-by-step guide for each scenario to make the process as clear as freshly fallen snow! ☃️
If you purchased directly through Portable North Pole using your credit or debit card
- Log in to your account:
Visit www.portablenorthpole.com on your browser (from the phone or computer).
Use the email and password associated with your account to log in.
- Access Account Settings:
Once logged in, click on the 'Menu' icon, located in the upper right-hand corner of the screen.
A dropdown Menu will show, please select ‘My Account’. - Cancel the Subscription:
You’ll see details of your active subscription, including the renewal date.
Click ‘Cancel Subscription’.If you purchased through Apple/iTunes
Apple handles subscriptions made through iTunes. Here’s how to cancel:
- Open the Settings app on your Apple device
- Tap Your Name at the top
- Select Subscriptions
- Locate Portable North Pole in the list and tap it
- Select Cancel Subscription and confirm your choice
For further assistance, visit Apple’s support page here.
If you purchased through Google Play
Google manages subscriptions purchased through the Play Store. Follow these steps:
- Open the Google Play Store on your Android device
- Tap your Profile icon in the top right corner
- Choose Payments & Subscriptions
- Navigate to Subscriptions
- Select Portable North Pole
- Tap Cancel Subscription and confirm your cancellation
For more help, check Google’s support page here.
If you purchased through PayPal
To cancel your Portable North Pole subscription purchased through PayPal, you can follow one of two options depending on your preference:
Option 1: Cancel through Portable North Pole
If your subscription was purchased through PayPal, you can also cancel it by following the same process outlined for subscriptions purchased directly with a credit or debit card. Please refer to the steps in ‘If you purchased directly through Portable North Pole using your credit or debit card’ above for detailed instructions on managing your subscription.
Option 2: Cancel Through PayPal
*You will need to use your web browser to cancel these recurring payments, as there's no cancellation option in the PayPal mobile app.
1. Log into your PayPal account at www.paypal.com
2. Go to Settings (gear icon) in the top-right corner
3. Select Payments > Manage Automatic Payments
4. Find Portable North Pole in the list and click Cancel
5. For detailed steps, visit PayPal’s help page here
Helpful Notes
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Stay Subscribed Until the End: Canceling your subscription stops future charges but allows you to continue enjoying the features until the current billing period ends. 🎅
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Refund Policy: All sales are final as per our Terms of Sale, so cancellations won’t result in a refund for unused portions.
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Renewal Date: To avoid any inconvenience, iTunes, Google Play, and PayPal send reminders before the renewal date of your subscription. This gives you a heads-up to review or manage your subscription as needed. Be sure to check your email or notification settings to ensure you receive these updates!
- Multiple Accounts: If you don't see your subscription listed, double-check that you're logged in to the correct account.
Still Need Help?
If you encounter any issues or if something seems unclear, our friendly support elves are here to assist! Reach out to us anytime via the ‘Support & FAQ’ section of your account and select ‘Submit a Request’.
We hope this guide helps you navigate the cancellation process smoothly. Whatever you decide, we’re grateful to have been a part of your magical Christmas experience! 🎄