• It is possible to request new names if you have a valid Magic or Ultimate Pass purchased during the allotted timeframe.
• You can request up to 5 names every year.
• Requests must be sent before November 15th.
• You will be notified by email no later than December 20th when your name becomes available.
• The process works on the desktop version of the website, and the PNP mobile application.
• We do not support requests through the mobile-responsive website.

 

We'll follow the steps to request a new name and pronunciation by creating a video and recipient from scratch.

 

When you are looking for the name of your loved one in the above screen, if Santa will say… gives the answer Sorry, there is no exact match for …, press the See other options button.  The following screen appears:

 

If you can't find a match at all, you can request a name.

 

To request a name, check the box in front of I confirm that none of the options matches the child's name then simply click on Request a new name now.

You will now be prompted to record the pronunciation.  When you press Start, your browser will try accessing your microphone.

 

The microphone might be inaccessible, fix that by giving your browser or the PNP mobile app the permission to use it.

 

 

Once the microphone works, say the name a few times within the 20 seconds given, until you are satisfied.

Note that only first names and nicknames are accepted. Sentences, inappropriate words, expressions, etc. will be refused when we evaluate the recording.

 

You should listen to your recording to see if it is acceptable to you.  If the recording is to your satisfaction, submit it.

You will get a confirmation on-screen and via email.

 

If you need to create a video immediately, you can choose to use one of the proposed nicknames, by pushing the Use this pronunciation button:

 

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You can find the My Recipients section by clicking on your name at the top of the page, or the menu dropdown on the PNP mobile app! In there, you can manage all of your recipients, which includes doing the following:

- Create recipients.

- View all your recipients.

- Opt in or out for an automatically generated birthday video for each recipient.

- Edit recipient information (their album can be found here if you want to upload/change pictures)

- Fill out form questions in advance if you have a Video or Magic pass.     

- Delete recipients.                                                  

 

 

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A recipient is someone, like your child or friends, you create a video or call for. Each time you create a recipient they are saved in the My Recipients section, that you can find by clicking on your name at the top of the page, or the menu dropdown on the PNP mobile app.

All of the recipients you've made will show up when you create a new video or call, so you can pick any of them and use the information you've already filled out.

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On the PNP website, select your name in the top right and select My recipients.

Or on the PNP mobile app, open the settings menu in the header bar, and select My recipients.

Additionally, when you create a video or call for someone new instead of using a recipient who is already on your list, a recipient is automatically added to your account to save all the information you've entered about them.

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When you are creating a video or call, in the Santa will say... section, you can select the Listen button to hear exactly how Santa will pronounce the name.

If this doesn't sound quite right, select Try other options, and you will see a list of other options for how the name will be pronounced. Remember that once you pick one, you can still change the spelling of your child's name without changing the pronunciation.

Still not right? Users who have purchased an early Magic Pass have the option to request a new name, and record exactly how it sounds, so that the elves can get it added to our database! Simply follow the instructions in the menu and wait for an email update. Just remember that it can take time to add, so make sure you make your requests early in the season!

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On the PNP website, select your name in the top right and select My recipients.

Or on the PNP mobile app, open the settings menu in the header bar, and select My recipients.

In this section, scroll to find the recipient you want to edit, and then select Edit.

You can change anything you would like—just remember to save when you're done.

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*Warning* If you delete a recipient, all videos and calls made for them will also be lost. We have no way of undoing this action.

 

On the PNP website, select your name in the top right and select My recipients.
Or on the PNP mobile app, open the settings menu in the header bar, and select My recipients.

In this section, scroll to find the recipient you want to delete, and select Delete.

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