What is a Santa Call?

A Santa Call is a personalized message that a recipient receives through a landline or cellphone number in real time. They can be placed in over 170 countries around the world (see available country list HERE)!

As the sender, you may choose from an array of fun scenarios from different categories, such as Congratulations, Encouragement, Night before Christmas, Birthday, and more.

A Santa Call can only be placed once it has been personalized and saved in My Creations under the My Calls tab. Once the calls have been personalized, they will remain in your account for 30 days. If you do not place the call within 30 days, it will automatically be removed from your account.

When you place a call, you will be asked to enter a valid phone number. On the receiving end, the recipient must press 1 to listen to Santa's message. You will have a maximum of 3 attempts to complete the call, which are used up if:
- If the recipient does not answer the call.
- If the recipient, or their voice message service, answers but does not press 1 (the call will be ended and one call attempt will have been used.)

If all 3 attempts are used up, the call cannot be attempted again, so be sure that the recipient knows that a call is coming.

NOTE: The caller will not be charged long distance fees, but the elves cannot guarantee the recipient will not be charged, as any additional fees depend on the recipient's phone plan (e.g. roaming fees on cell phones may be applied).


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