Santa Calls
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What is a Santa Call?
A Santa Call is a personalized message that a recipient receives through a landline or cellphone number in real time. They can be placed in over 170 countries around the world (see available country list HERE)!
In the Call section, find over 40 scenarios from different categories, such as Congratulations, Encouragement, Night before Christmas, Birthday, and more. A Santa Call can only be placed once it has been personalized and saved in My Creations under the Calls tab. Once the calls have been personalized, they will remain in your account for 30 days.
NOTE: If you do not place the call within 30 days, it will automatically be removed from your account.
When you place a call, you will be asked to enter a valid phone number. On the receiving end, the recipient (or you, if you use your own phone number and answer yourself) must press 1 to listen to Santa's message. You will have a maximum of 3 attempts to complete the call, which are used up if:
- If the recipient does not answer the call.
- If the recipient, or their voice message service, answers but does not press 1 (the call will be ended and one call attempt will have been used.)If all 3 attempts are used up, the call cannot be attempted again, so be sure that the recipient knows that a call is coming.
NOTE: The caller will not be charged long distance fees, but we cannot guarantee the recipient will not be charged, as any additional fees depend on the recipient's phone plan (e.g. roaming or long distance fees).
Can we do better? Let us know how here.
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Can I listen to my personalized call before placing it?
Absolutely! We recommend that you always listen to your calls before placing them.
On the PNP website:
1. On the My Creations page, open the Calls section.
2. Click the Listen icon next to your call thumbnail.On the PNP mobile app:
1. In the My Creations section, open the Calls section.
2. Select the call that you want to listen to.
3. Select the play button to listen to the call. -
What happens if the recipient is unable to answer my call?
You should always ensure that your recipient is ready to pick up the phone by either letting them know ahead of time that a call is on the way, or knowing that they are available. Once the call is answered, the recipient must press 1 to connect to Santa following the elf's invitation.
If the recipient does not press 1, or if their voicemail service picks up for them, this will use up 1 of 3 attempts you have to place the call.
NOTE: If you schedule a call, the time zone used is your current time zone.
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In which countries can Santa Calls be placed?
Here is a list of countries and area codes that Santa Calls can be placed to:
Country Phone code AX Åland Islands 358 DZ Algeria 213 AD Andorra 376 AO Angola 244 AI Anguilla 1-264 AG Antigua and Barbuda 1-268 AR Argentina 54 AM Armenia 374 AW Aruba 297 AU Australia 61 AT Austria 43 AZ Azerbaidjan 994 BS Bahamas 1-242 BH Bahrain 973 BD Bangladesh 880 BB Barbados 1-246 BE Belgium 32 BZ Belize 501 BJ Benin 229 BM Bermuda 1-441 BT Bhutan 975 BO Bolivia 591 BR Brazil 55 BF Burkina Faso 226 BI Burundi 257 KH Cambodia 855 CM Cameroon 237 CA Canada 1 KY Cayman Islands 1-345 CL Chile 56 CX Christmas Island 61 CC Cocos Island 61 CO Colombia 57 CR Costa Rica 506 HR Croatia 385 CY Cyprus 357 CZ Czech Republic 420 DK Denmark 45 DM Dominica 1-787 DO Dominican Republic 1-809 EC Ecuador 593 EG Egypt 20 SV El Salvador 503 UK England 44 GQ Equatorial Guinea 240 EE Estonia 372 FO Faroe Islands 298 FI Finland 358 FR France 33 GA Gabon 241 GE Georgia 995 DE Germany 49 GH Ghana 233 GI Gibraltar 350 GR Greece 30 GD Grenada 1-473 GP Guadeloupe 590 GU Guam 1-671 GT Guatemala 502 GG Guernsey 44 GN Guinea 224 GY Guyana 592 HT Haiti 509 HI Hawaii 1 HN Honduras 504 HK Hong Kong 852 HU Hungary 36 IS Iceland 354 IN India 91 ID Indonesia 62 IR Iran 98 IQ Iraq 964 IE Ireland 353 IM Isle of Man 44 IL Israel 972 IT Italy 39 CI Ivory Coast 225 JM Jamaica 1-876 JP Japan 81 JE Jersey 44 JO Jordan 962 KE Kenya 254 KW Kuwait 965 KG Kyrgyzstan 996 LA Laos 856 LB Lebanon 961 LI Liechtenstein 423 LT Lithuania 370 LU Luxembourg 352 MO Macau 853 MW Malawi 265 MY Malaysia 60 ML Mali 223 MT Malta 356 MR Mauritania 222 MU Mauritius 230 MX Mexico 52 FM Micronesia 691 MD Moldova 373 MC Monaco 377 MN Mongolia 976 MS Montserrat 1-664 MA Morocco 212 MZ Mozambique 258 NP Nepal 977 NL Netherlands 31 AN Netherlands Antilles 599 NC New Caledonia 687 NZ New Zealand 64 NI Nicaragua 505 NE Niger 227 NG Nigeria 234 NO Norway 47 OM Oman 968 PK Pakistan 92 PA Panama 507 PY Paraguay 595 PE Peru 51 PH Philippines 63 PL Poland 48 PF Polynesia 689 PT Portugal 351 PR Puerto Rico 1-787 QA Qatar 974 RE Reunion 262 RO Romania 40 RU Russia 7 RW Rwanda 250 LC Saint Lucia 1-758 PM Saint Pierre and Miquelon 508 VC Saint Vincent & Grenadines 1-784 SM San Marino 378 SA Saudi Arabia 966 SCT Scotland 44 SN Senegal 221 RS Serbia 381 SC Seychelles 248 SG Singapore 65 SK Slovakia 421 ZA South Africa 27 KR South Korea 82 ES Spain 34 LK Sri Lanka 94 SD Sudan 249 SR Suriname 597 SZ Swaziland 268 SE Sweden 46 CH Switzerland 41 SY Syria 963 TJ Tadjikistan 992 TW Taiwan 886 TZ Tanzania 255 TH Thailand 66 TT Trinidad and Tobago 1868 TR Turkey 90 TM Turkmenistan 993 TC Turks and Caicos 1-649 UG Uganda 256 UA Ukraine 380 AE United Arab Emirates 971 GB United Kingdom 44 US United States 1 UY Uruguay 598 UZ Uzbekistan 998 VA Vatican City State 379 VE Venezuela 58 VN Vietnam 84 VG Virgin Islands British 1-284 VI Virgin Islands USA 1-340 WLS Wales 44 YE Yemen 967 ZM Zambia 260 ZW Zimbabwe 263 -
Why is my country or area code not available to be called?
While Santa does his best to call all around the world, unfortunately, there are certain countries or specific area codes which he cannot reach.
Click HERE to consult the list of available countries. -
I'm having troubles placing calls to Mexico, Argentina, or Brazil.
We are aware of some difficulty in placing calls to certain areas. Some additions may be needed when entering the phone number in an international format.
Mexico:
Calling a cell phone from outside of Mexico: Please add a 1 before the area code (e.g.: +52-1-624-166-6887).
Calling a cell phone from within Mexico: Please add 044 or 045, then the area code, then the number.
Argentina: Please add a 9 before the area code for calls to cell phones in Argentina.
Brazil: Please be sure to include the 2 digit area code before the 8 digit phone number. -
How do I create a Santa Call?
You can create a call with an easy 4-step process:
1. Log in to your account on the website or PNP mobile app and go to the Calls section.NOTE: Make sure you have an active Magic Pass (If you do, a message will be displayed underneath the page title) or a single call purchased.
2. Pick a call, click Personalize and select your recipient.
3. Fill in the required fields and click Create call. Your personalized message will appear in My Creations in the Calls section.
4. Only one thing left to do! Place your call.We also have a video showing the steps above:
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How do I modify a Santa Call?
To modify a Santa call:
1. Log in to your account on the website or PNP mobile app.
2. Go to My Creations > My Calls.
3. Click Edit next to the call you wish to modify. Make your changes and click Create call.The modified call will be updated in My Creations > My Calls.
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How do I place a Santa Call?
To place a call on the PNP website:
1. Go to My Creations and open the Calls section.
2. Click the phone icon on the call you want to place.
3. In the pop-up window, choose the destination country and enter the recipient's phone number.
4. Click Place call to send the call immediately.
5. The recipient must press 1 to connect to Santa upon the elf's invitation.To place a call on the PNP mobile app:
1. Go to My Creations and open the Calls section.
2. Select the call you would like to place.
3. Select Place call.
4. In the pop-up window, choose the destination country and enter the recipient's phone number.
5. Click Place call to send the call immediately.
6. The recipient must press 1 to connect to Santa upon the elf's invitation.NOTE: Make sure the area code automatically included is correct. Do not add spaces, periods, special characters or dashes between the numbers.
Find information about scheduling calls HERE.
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How do I schedule or reschedule a Santa Call?
To place your call:
1. Go to My Creations and open the Calls section.
2. Click Schedule a call next to your personalized message.
3. In the pop-up window, choose the destination country and enter the recipient's phone number.NOTE: Make sure the area code automatically included is correct. Do not add spaces, periods, or dashes between the numbers.
4. Select the date and time that you want the call to be placed. If you are calling a different time zone, remember that the time is in your local time.
5. Select Schedule call.To reschedule a call, select Reschedule call, and follow the same steps as above.
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How do I see a call's status?
To see a call's status on the PNP website:
1. Go to My Creations and open the Calls section.
2. On the call you want, select the history icon on the call (three bullet points with lines).To see a call's status on the PNP mobile app:
1. Go to My Creations and open the Calls section.
2. Select the call you want to look at to open its information page.NOTE: If there have been no attempts yet, the History icon will not be there yet.
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How do I delete my Santa Video or Santa Call?
NOTE: This topic will show you how to delete an item from My Creations. If you want to delete your account, please refer to this topic.
Deleting a video or a call is easy peasy. But by doing so, you will no longer be able to access this personalized message.To delete an item:
1. Log in on the mobile application or website.
2. Go to My Creations.
3. Find the video or call you want to delete in your item list under the Videos or Calls tabs.
4. Click Delete next to your item.
5. Confirm the item deletion once again.NOTE: The elves feel compelled to notify you that this action cannot be undone!
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