PNP Help Center
Promoted articles
- What if I can't find my purchase or videos from last year?
- How do I reset my parental code on the PNP mobile app?
- I'm getting a "Connection problem with North Pole server" error message.
- How do I choose my recipient's name and pronunciation?
- What type of videos does PNP offer?
- What are Premium Santa Videos?
- Where can I find the nice list certificate?
- How do I watch my Santa Videos?
- How do I create personalized videos on PNP?
- How do I share my personalized video message?
- Black Friday Special Offer and Subscription Renewal
- What is the Magic Pass+?
- What are the Unlimited Passes?
- Can I buy just one video or call?
- Why Can’t I See My Magic Pass Subscription? (Apple/ iOS)
- Why do we use PayPal to make a purchase?
- How do I request a refund?
- How do I redeem a promo code or a voucher?
- Why can't I complete my order?
- What methods of payment do you accept?
- How do I purchase a Magic Pass through the mobile app?
- Product Life Cycle - How long do the video messages remain available in my account?
- How to set up your microphone permissions
- Is your PNP site secure and how do you guarantee the privacy of the information provided?
- How to create a call in the website
- My call is lost
- What if the call fails?
- What is a Santa Call?
- 🎅 Black Friday 2024 🎁
- Bring Your Holiday Tales to Life with our new Bedtime Stories!
- Portable North Pole and Santa partnership
- Kinder and PNP: Christmas Magic
- What is the Reaction Recorder and how does it work?
- What is in the Kids Corner in the mobile app?
- What is Santa's Village on the PNP website?
- What is the Santa approved Nice List Certificate?